Product Support Analyst

Ngày đăng tuyển: 15/11/2017 Về trang chủ Tuyển Dụng


Product Support Team (a.k.a 911 Team) is seeking a software engineer. Within engineering team, the Product Support Team monitors and works to improve the quality and stability of internal tools and user’s experience. We support Marketing, Merchandising, Tiki Care and its customers in product issue diagnosis and resolution in an effort to improve technical performance and customer satisfaction. Ideal candidate should be a self-starter, require minimal support for day-to-day activities and possess excellent time management and organizational skills.

Interested in solving complex problems that are geared towards improving TIKI and our community’s experience? Excited about sharing, learning and growing? Come join the Product Support team at TIKI.

  • Investigate, triage and resolve issues with internal tools and platforms
  • Respond to production support tickets and reports from non-technical teams
  • Prioritize issues and troubleshoot them independently while coordinating with Engineering team and other non-technical teams
  • Ensure quality of service and quickly resolution to all production problems across a variety of complex TIKI and third party technologies, applications, tools, products and services
  • Identify areas of automation and create tools for team’s efficiency improvements
  • Documenting how-to articles to build the Engineering Help Center


  • Experience working in tech, consulting, or an operational capacity
  • Working knowledge of SQL (Basic) is required
  • Good written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and nontechnical users
  • Strong background in user support and familiarity with current web practices and concept
  • Excellent interpersonal, and problem-solving skills with a strong desire to learn and to share
  • This is a critical supporting role, be ready for weekend incidents and work rotation
  • Know how to smile


  • Competitive salary
  • Dynamic, open and challenging working environment
  • Modern office, cafeteria; library; computer gaming, HD TV platforms
  • Performance review (twice a year), 13th month pay based on performance
  • Annual health check-up and premium healthcare
  • Special internal programs for Tikiers

If you are interested in Back-end Developer position
Please submit online application form via This Link or send your CV via mail: