Job Description

About us

At TikiNOW Smart Logistics (TIkiNOW), we've committed ourselves to becoming a trailblazer in bringing AI and advanced technologies to positively transform Logistics to a heightened level.

As a member of TikiNOW, you will gain more knowledge and experience on how an E-commerce system operates, obtain the opportunities to push yourself further by solving problems in a system where millions of orders are sold and delivered to customers, and support the Tiki Express Delivery (TED) team to deliver products to customers in the fastest and most dedicated way.

Aftersales system team

We have a mission to build a system that brings positive shopping experience for customers, drive customers' satisfaction and happiness and growth of customers retention.

We have a process of classifying and deciding the solution to handle returned goods so as to minimize costs. In addition, we record the problem root-causes to help stakeholders easier making further decisions in order to contribute to Tiki‘s sustainable development.

We are looking for a Senior Product Owner who will be responsible for business process analysis and provide designs to meet requirements as below.

What you’d love for the role:

  • Not only AFTERSALES, you have the opportunity to experience the supply chain model of one of biggest eCommerce & Shopping website in Vietnam.
  • Working at a place where people help themselves and others to do the right things.

What you’d contribute:

  • Propose optimal solution for Senior Product Manager and developer team via deep understanding and analysis of operation process and business expectation
  • Base on data analysis to prospect realistic opportunities for product
  • Provide timely and prompt support to users even in weekends and holidays if need be
  • Be an expert and advise team-member about business logic àcheck this line
  • Monitor system performance, research tools and metrics to ensure the system is running speedily and efficiently

What you’d have to succeed for the role:

  • Over 03 years of proven track records in the role of product ownership
  • Proficient in research and analysis
  • Good organizational and prioritization skill
  • Effective communication with different stakeholders across functions
  • Familiarwith Agile process and principles

Nice-to-have experience:

  • Experience in e-commerce/logistic Transportation is a big plus
  • Good UI/UX experience

Our cool offers:

  • Hybrid working
  • Attractive package + immediate healthcare insurance
  • Fully paid during the probation period
  • Social insurances contributions paid on full salary
  • Be coached by experienced & inspirational leaders and managers
  • Tech application of autonomous robots and AI technologies
  • Unlimited access toknowledge via learning library & via team knowledge-sharing

Application form

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Salary: Negotiable

Location: Hồ Chí Minh

Team: Product Management

Application deadline: 17/07 — 16/08/2022