Responsibility

● Being a Senior key account manager for managed accounts who are Suppliers/Brands/Sellers belonging Health and Beauty, Mom and Baby, Fashion

● Responsible for key metrics of the category, such as the number of participants in marketing solutions, monthly spending per seller/brand, number and amount of top-ups, and the number of new participating sellers/brands

● Drive adoption by approaching potential Brands/Sellers, and incentivize them to join the Ads solutions through phone calls, Zalo chats, and webinars, aiming to reach sellers/brands in the most convenient way possible

● Manage Ads Onsite campaigns and optimize category’s performance to ensure optimal ACOS/CIR across the entire system in order to meet the expectations of sellers/brands

● Develop trust relationships with a portfolio of major clients, resolve any issues and problems faced by customers, and deal with complaints to maintain trust

● Collaborating closely with the category team to carry out training and consultations to ensure internal understanding of Tiki’s tools, thereby supporting the advisory of marketing solutions

● Collaborating with the product team to contribute new features aimed at improving the sellers/brands experience, thereby providing better solutions

Job Requirement:

A. Background:

● Bachelor’s degree in Business, Marketing or related field required

● Having Experience at least 3 years in account management, sales team of media-agency or publishers

● Having experience in ecommerce, marketing positions will be a plus

● Having passion in the e-commerce industry and strong belief in ecommerce media solutions will be your good point to start a great learning here

B. Professional and Soft Skills:

● Good English written and verbal communication skills

● Excellent communication and presentation skills, enthusiasm for expanding connections, and the ability to handle negative situations

● Detail-oriented and passionate to work quickly/efficiently to meet deadlines

● Work independently and proactively take on new responsibilities where most needed

● Good knowledge of MS Office (specifically MS Excel)

● Digital knowledge

● Ability to work in fast-paced environment and constantly changing to achieve innovative solutions

● Humble and willing to learn every day

● Nimble, careful, enjoy working details

● Critical thinking and have service mindset