Job Description

Tiki is Vietnam’s most trusted e-commerce platform. We are the first in the country to offer 2-hour delivery. Tiki has the highest NPS score amongst all e-commerce platforms in Vietnam. Customer trust and satisfaction are at the heart of everything we do. Harmony and learning are the core foundation of our culture.

In an already fast-growing Vietnam e-commerce market, Tiki is experiencing exceptional growth. Growth comes with exciting and unique problems. Vietnam‘s diverse and emerging seller base, densely populated city logistics, and growing consumer spending online - not only for products but also for services, present unique product, and technology-building opportunities. We are heavily investing in technology with new things to build.

So, Are you ready for new challenges at Tiki? 

Come & join the IT Helpdesk team with us!


  • Assist end users in using the computer systems and applications
  • Manage workstations
  • Support other fields of IT & Infrastructure Department


1. Manage workstations and the software installed in workstations

  • Install workstations and client software, check the necessary software programs needed for workstations to function (virus, office, unikey, specialized software for each department)
  • Join domain for the workstation, check the public drive for users
  •  Transfer/ recall devices
  • Maintain workstations periodically

2. Support the end users to use the computer systems, phones and software

  • Fix software errors directly on the computer or via softphone and application software helping to serve the activities of the company
  • Remove unnecessary or harmful software on the user’s devices
  • Guide to use for the users
  • Install the computer software for the end users
  • Support all the errors of softphone and IP Phone
  • Write guiding documents to assist the end users

3. Support the other works of IT & Infrastructure Department

  • Support to install and maintain the network systems
  • Support to monitor the server operation
  • Advise the Head of department on system management and development.


Education / Experience

  • Graduated from College (at least) with a good degree or higher majoring in
    Information Technology, Electronics and Telecommunications...
  • Basic English 
  • Certificate: MCSA, CCNA, CCNP, Linux (LPI 101, 102).
  • At least 3 years experience: IT-Network Engineer
  • Experience configuring: WAN, LAN, VPN, DHCP, DNS, WIRELESS
  • Experience:  Cisco, Juniper,  Aruba, Fortinet, Palo Alto, Force Point
  • Experience Linux
  • Experience Aruba ClearPass
  • Experience Storage NetApp, Hitachi, HP 3Par, Power Store
  • Experience VMware
  • Experience Asterisk
  • Managed Network (Switching, Routing…)
  • Monitor System: PRTG, Zabbix,...

Professional skills

  • Well understand the Information technology system
  • Have a thorough understanding of the involved

Soft Skills

  • Having teamwork skills
  • Well communicate with all levels and users inside and outside the Company
  • Morality: Honesty, hard work, agility...


  • Competitive remuneration
  • Career development
  • Action-based learning and shares
  • Creativity & Innovation


Application form

Full Name *
Email Address *
Phone Number *
Your Resume *
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Salary: Negotiable

Location: Hồ Chí Minh

Team: Infrastructure

Application deadline: 16/01 — 15/02/2023