Tiki is Vietnam’s most trusted e-commerce platform. We are the first in the country to offer 2-hour delivery. Tiki has the highest NPS score amongst all e-commerce platforms in Vietnam. Customer trust and satisfaction are at the heart of everything we do. Harmony and learning are the core foundation of our culture.

In an already fast-growing Vietnam e-commerce market, Tiki is experiencing exceptional growth. Growth comes with exciting and unique problems. Vietnam‘s diverse and emerging seller base, densely populated city logistics, and growing consumer spending online - not only for products but also for services, present unique product, and technology-building opportunities. We are heavily investing in technology with new things to build.

So, Are you ready for new challenges at Tiki? 

Come & join the IT Helpdesk team with us!

OVERALL DESCRIPTION

• Assist end users in using the computer systems and applications
• Manage workstations
• Support other fields of IT & Infrastructure Department

WHAT YOU WOULD DO

1. Manage workstations and the software installed in workstations

• Install workstations and client software, check the necessary software programs needed for workstations to function (virus, office, unikey, specialized software for each department)
• Join domain for the workstation, check the public drive for users
•  Transfer/ recall devices
• Maintain workstations periodically

2. Support the end users to use the computer systems, phones and software

• Fix software errors directly on the computer or via softphone and application software helping to serve the activities of the company
• Remove unnecessary or harmful software on the user’s devices
• Guide to use for the users
• Install the computer software for the end users
• Support all the errors of softphone and IP Phone
• Write guiding documents to assist the end users

3. Support the other works of IT & Infrastructure Department

• Support to install and maintain the network systems
• Support to monitor the server operation
• Advise the Head of department on system management and development.

WHAT YOU SHOULD HAVE

Education / Experience

• Graduated from College (at least) with a good degree or higher majoring in
  Information Technology, Electronics and Telecommunications...
• Basic English 
• At least 2 years of experience 

Professional skills

• Well understand the Information technology system
• Have a thorough understanding of the involved
  processes

Soft Skills

• Having teamwork skills
• Well communicate with all levels and users inside and outside the Company
• Morality: Honesty, hard work, agility...

WHAT TIKI WOULD OFFER

• Competitive remuneration
• Career development
• Action-based learning and shares
• Creativity & Innovation