Tiki is one of Vietnam‘s most reputable e-commerce platforms, placing customer trust and satisfaction at the core of our operations. We take pride in being the first in the country to offer a 2-hour delivery service. Our goal at Tiki is to establish ourselves as the go-to destination for customers seeking a diverse range of authentic products renowned for their exceptional quality, premium services, and swift delivery.

To achieve this, we rely on a thriving Marketplace ecosystem that seamlessly connects millions of customers with sellers, leveraging the flourishing Marketplace industry in Vietnam. As we continuously push boundaries and strive to deliver exceptional user experiences, we are actively seeking a highly motivated and experienced Product Manager to join our Ticketbox team.

The ideal candidate will have a good understanding of the ticketing industry, a user-centric mindset, and a track record of driving product innovation to create exceptional user experiences.

What Would You Do

• Lead the end-to-end product lifecycle, from concept ideation to post-launch analysis, for key features and functionalities of the event ticketing platform
• Conduct thorough market research and competitor analysis to identify industry trends, user preferences, and areas for differentiation
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to define product roadmaps, prioritize features, and ensure timely and successful delivery
• Gather and synthesize user feedback, conducting user interviews, surveys, and usability testing to inform product decisions
• Define and prioritize product requirements and specifications, creating detailed user stories, wireframes, and prototypes as needed
• Work closely with the design team to ensure the user interface and user experience are intuitive, visually appealing, and optimized for conversions
• Monitor Objective Key Results (OKRs) and usage metrics to assess the impact of product updates and iterate based on data-driven insights
• Collaborate with the marketing team to develop effective go-to-market strategies, product messaging, and communication plans for product launches and updates

What Should You Have

• Bachelor‘s degree in a relevant field
• Proven experience (3+ years) in Product Management in a technology-driven company, preferably within the event ticketing or e-commerce
• Good understanding of the event ticketing landscape, industry dynamics, and customer behaviors
• Demonstrated success in driving product innovation and delivering user-centric solutions
• Experience working in an Agile development environment and using tools like JIRA, Slack, Figma, or similar
• Analytical mindset, with a proven ability to work effectively with cross-functional teams
• Familiarity with UX/UI design principles and an ability to work closely with designers
• Additional efforts/support will be required for the smooth selling/operation of Big Events