Job Description

Analyze data to build comprehensive seller performance reporting/dashboards and metrics trackings
Do the weekly/monthly/quarterly sellers’ performance review and communicate with sellers
Conducting research, surveys and interviews to gain understanding of sellers’ operation
Synchronize with internal teams (Training, Sales, Category, Operation teams) to segment sellers’ level, build the corresponding policies, training programs, improvement plans to encourage sellers to operate excellent on Tiki.
Collaborate with the logistic partners on project initiatives, product enhancement, and daily monitoring. Ensure the best performance for both forward and reverse logistics
Manage projects, build programs, roll-out the new tools/ features to ensure the highest level of seller experience

1-3 years of related work experience. Online e-commerce experience is a plus
Strong Microsoft Office skills [Excel, Word, Power Point]
Strong communication skills (oral and written) in both Vietnamese and English.
Creative and customer-focus mindset.
Be result-oriented, detail oriented, able to work under pressure.
Excellent problem-solving skills, critical thinking and analytical skills
Experienced in dealing with uncertainty and ambiguity
Demonstrated ability to manage, prioritize and deliver on multiple projects in fast-paced entrepreneurial environment

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Seller Operation Solution Executive