(Senior) Product Manager , Digital Services Platform

Untitled | Hồ Chí Minh | Full-time

TIKI, a #1 Trusted Ecommerce Platform in Vietnam, is seeking a talented and highly motivated Product Manager to help to spearhead our Digital Services products as we develop, identify opportunities, build Digital Services solutions, and grow our Digital Services product offerings. The Product Manager will oversee the entire lifecycle of a Digital Services product, from inception to launch.

About the candidate: 

Our ideal candidate will have 4-7 years of experience in Product Management in a technology environment, preferably online Digital Services or digital or other relevant consumer products. He/she must have a customer-first mindset, a strong understanding of back-end and front-end programming languages, and the ability to leverage big data to develop, analyze, and improve our Digital Services products. This role requires a candidate with curiosity, excellent analytical, organizational, and communication skills as he/she‘ll be working with many different constituents. This is a customer-centric role, working to translate the needs of digital services like billing, Travel, Voucher, Tickets and financial services...

Objectives of this Role:

  • Drive product strategies to build best in class Digital Services products
  • Conduct user research and usability studies, collaborating with designers, developers and partners from end to end of the process
  • Ability to craft a product vision (short to long term) and convert that into a concrete strategy
  • Participate in market research, validation, and whitespace analysis to identify new opportunities for new and existing features and functionalities
  • Partner with business owners, partners, and tech teams to build product roadmaps that will be incorporated into the broader company product portfolio plan
  • Develop, implement and leverage data strategy to develop and improve the products
  • Evaluate, analyze, and understand the voice of the customer through a variety of data sources

Daily and Monthly Responsibilities:

  • Manage the product roadmap for all Digital Services products of TIKI 
  • Oversee and manage lead requirements discovery, solution design, user story writing, feature development, and user acceptance testing
  • Partner with the executive teams to identify key capabilities needed as well as identifying potential issues
  • Partner with cross-functional teams regularly to ensure alignment on feature development and prioritization
  • Partner with other tech teams to manage the roadmap to ensure that we deliver all capabilities on time and per expectation
  • Work with product marketing to develop positioning and messaging
  • Monitor and evaluate product performance to ensure constant product iteration and improvements

Skills and Qualifications:

  • 4-7 years experience in product management or similar
  • Strong analytical, prioritization, and negotiating skills
  • Curiosity and commitment to excellent
  • Usability and customer-focused design experience a plus
  • Passionate about building great products and solving customer and business problems

Preferred Qualifications:

  • Bachelor‘s Degree in Business, Computer Science, or related field  
  • A Master-degree is a plus



 

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