The Seller Operations Solutions role at Tiki focuses on supporting and optimizing the operations of our sellers on the platform. The primary goal of this role is to assist in ensuring timely delivery of orders and to contribute to enhancing the overall customer experience.
Job description:
1. Seller Management:
Assist in building and maintaining relationships with sellers.
Support sellers by providing information about Tiki’s processes and policies.
Help address basic inquiries or issues faced by sellers in the sales and operational processes.
2. Operational Management:
Monitor seller performance metrics and KPIs.
Provide support in guiding sellers facing operational challenges.
Aid in implementing processes to ensure timely and accurate order fulfillment.
3. Process Improvement:
Observe and identify potential areas for improvement in seller operations.
Participate in discussions to develop strategies for enhancing efficiency.
Collaborate with cross-functional teams to suggest improvements in workflows.
4. Data Analysis and Reporting:
Analyze data to identify trends, opportunities, and areas for improvement.
Prepare regular reports on seller performance and operational metrics.
5. Compliance and Quality Assurance:
Ensure sellers understand and comply with Tiki’s standards and policies.
Assist in conducting basic audits to maintain high-quality service delivery.
Support the team in addressing non-compliance issues.
Qualifications:
Experience:
Minimum of 1-2 years of experience in operations management, e-commerce, or a related field.
Experience working with sellers or vendors in a high-paced environment is preferred.
Skills:
Excellent communication and interpersonal abilities.
Familiar with MS Office.
Ability to work independently and as part of a team.
Strong organizational and multitasking skills.