Introduction:
The Platform Operations team is responsible for managing processes from seller onboarding & listing to seller operations. Seller and Product Quality Control team manage product quality to ensure the best customer experience.
Key responsibilities:
● Receive and handle customer complaints regarding products.
● Conduct detailed investigations and analyses of products to identify the root causes of issues or defects.
● Gather and evaluate information from various sources to understand product-related problems.
● Coordinate with relevant departments to resolve feedback and propose appropriate solutions
● Provide recommendations to enhance product quality and performance
● Other tasks related to Seller & Product QC
Requirements:
● 2+ years experiences in E-commerce, knowledge in operations (seller onboarding & listing) are preferred
● Experience in product investigation and analysis or related fields
● Strong analytical and problem-solving skills
● Proficiency in data analysis tools and Microsoft Office
● Ability to work independently as well as in a team
● Ability to work in a highly dynamic environment without compromising on quality
● Comfortable with ambiguity and unpredictable work hours as in when there is business need