Senior Executive, Product QA

Application Deadline: 04/06/2024 - 04/07/2024


The Platform Operations team is responsible for managing processes from seller onboarding & listing to seller operations. Seller and Product Quality Control team manage product quality to ensure the best customer experience.

Key responsibilities:

● Receive and handle customer complaints regarding products.

● Conduct detailed investigations and analyses of products to identify the root causes of issues or defects.

● Gather and evaluate information from various sources to understand product-related problems.

● Coordinate with relevant departments to resolve feedback and propose appropriate solutions

● Provide recommendations to enhance product quality and performance

● Other tasks related to Seller & Product QC


● 2+ years experiences in E-commerce, knowledge in operations (seller onboarding & listing) are preferred

● Experience in product investigation and analysis or related fields

● Strong analytical and problem-solving skills

● Proficiency in data analysis tools and Microsoft Office

● Ability to work independently as well as in a team

● Ability to work in a highly dynamic environment without compromising on quality

● Comfortable with ambiguity and unpredictable work hours as in when there is business need

Application Form