Overview
Tiki is Vietnam's most trusted e-commerce platform. We are the first in the country to offer 2-hour delivery. Tiki has the highest NPS score amongst all e-commerce platforms in Vietnam. Customer trust and satisfaction are at the heart of everything we do. Harmony and learning are the core foundation of our culture.
The Marketing Department is seeking a skillful, customer-obsessed Creative Design Manager to create digital advertising that's displayed across Tiki sites, Tiki devices and external sites.
Are you both imaginative and pragmatic, feeling comfortable delivering exceptional creatives in a fast-paced environment?
Do you deeply understand which element consumers desire to see in the banner? You’ve proven you start with the customer and work backwards, understanding that what you do is critical to creating a successful, consistent shopping experience.
Are you a proactive and independent problem-solver who strives?
Do you have a keen eye for detail, a self-starter attitude, and an excellent ability to communicate?
If the answer is Yes to all of the above, then this opportunity is for you.
Responsibilities
Deep understanding of graphic design processes and software.
Design creative executions including but not limited to off-site banners, on-site banners, and Tiki ad placements, maintaining high productivity, quality standards and meeting turnaround time targets.
Ensure design requirements are met in adherence with product specs, policies and creative guidelines.
Optimize digital images for web, mobile, big screen and other devices.
Develop, apply and control graphic templates and style guides.
Propose user-centered designs by integrating style guides, creativity, customer feedback, site metrics, and usability findings.
Work with a cross functional team to contribute to evaluate the feasibility of proposed solutions.
Help ensure quality control, while working closely with commercial stakeholders, UI design peers and technical specialists.
Exhibit an ability to lead the design team, and also contribute to push the creative envelope in a constructive, memorable way with the customer in mind.
Act as an expert for different categories and commercial platform campaigns, helping resolve customer queries, troubleshooting when needed, as well as training and mentoring new employees.
Be able to incorporate an analytical and strategical thinking in a design role.
Requirements
10+ years of design experience
Bachelor’s or a higher degree in Visual Communications/Advertising Design/Graphic Design.
A remarkable portfolio that demonstrates excellence in composition as the level desired for the application (please be sure it is available online and include a link in your resume).
Strong time management skills and the ability to deal with ambiguity, self-prioritize, multi-task and meet tight deadlines.
Mastery of the principles of design, color theory, typography and graphics file creation optimized for digital media.
Experience creating a design style guide, training content or design template.
Demonstrated experience in driving process improvements that had measurable impact, with proven examples of design problem-solving, impacting team or program business goals.
Previous work experience in a fast-paced environment, with demonstrated experience of having high adaptability.
Exceptional computer skills using Adobe Software (InDesign, Illustrator, Photoshop, Acrobat, Adobe Premiere, Adobe After Effect), other graphic programs and Microsoft Office.
Experience in Digital Marketing will be preferable.