Nhân viên quản lý chất lượng cuộc gọi

Ngày đăng tuyển: 30/10/2020 Về trang chủ Tuyển Dụng

Job Description:

  • Check quality of Seller care agents based on scorecards by listening to recorded calls by Seller agents.
  • Giving daily coaching to agents for any mistakes found (if required) from QA results
  • Collect the feedback and follow the improvement fields of agents after each training session
  • Write material for new training programs; reviews evaluates and modifies existing and proposed
    programs and recommends appropriate changes to improve quality of agents.

Requirements:

  • At least 2 year-experience telesales, customer support. Having experience in Quality assurance is a plus.
  • Detailed oriented, high sense of responsibility and quality improvement.
  • Experience in providing performance feedback
  • Excellent time management
  • Ability to multitask and perform in constantly changing environment
  • Strong organizational, planning, prioritization skills

 

If you are interested in this position
Please submit online application form via this link or send your CV via mail: careers@tiki.vn.