Seller Operation Solution Manager

Ngày đăng tuyển: 30/12/2020 Về trang chủ Tuyển Dụng

Description

We are seeking a person who has strong data insight, excellent communication skills, excellent stakeholder management and ability to work with all levels of the organization, deep knowledge e-commerce industry preferred working on strategies and project management with the role as follows:

  • Performance and growth management of active sellers, through implementation of automation, process optimization and deep data analysis.
  • Leading, coaching and managing team with related to Seller Tools/ Performance Operations/ Seller Services as Seller Excellence and Experience
  • Owning the roll-out and adoption of the new tools/ features at local level: defining SOPs, training material, reporting and tracking
  • Monitor and drive initiatives to improve overall seller operational performance in alignment with targets while ensuring the highest level of customer and seller experience
  • Ensure systems and procedures are in compliance and in place
  • Work with the stakeholders across functions to establish, monitor and manage progress against key performance indicators
  • Identifying opportunities and gaps to improve the quality and efficiency of the operational teams work through standardization and automation
  • Manage day-to-day seller operations, performance, order fulfillment, and develop data-driven reports to improve overall seller performance.
  • Understand seller profile and seller operations to provide feedback on relevant improvement plan.
  • Collaborate with existing logistic team on project initiatives, product enhancement, and daily monitoring.
  • Improve seller experience with platform tools, initiatives
  • Provide analysis and regular reporting of business performance
  • Drive the improvement of the platform efficiency; Looking at performance indicators, identify areas of improvements and initiate projects to achieve set goals.

Requirements

  • Enthusiasm for e-commerce and platform operations and its opportunities
  • University graduate with relevant bachelor/Master degree (Operations Background)
  • Strong interest in driving business improvements through data-driven decision making
  • Work experience in e-commerce, operations, project management, analytics
  • Ability to manage multiple stakeholders, prioritize and deliver on multiple projects
  • Strong business acumen and analytical skill, able to identify opportunities/problem and the excellent data comprehension
  • Adeptness in Microsoft office tools, i.e. Word, Excel, PowerPoint
  • Positive learning attitude with strong adaptation skills in a fast-paced environments
If you are interested in this position, please send your profile to thao.doan2@tiki.vn with title: Position - Name.
 
Thank you for your interest in our company