Seller Support Manager

Ngày đăng tuyển: 07/09/2020 Về trang chủ Tuyển Dụng

Description

  • Take the responsibility of customer satisfaction score. Analyze statistics and data to determine and improve the service level, ensure consistent performance of the team. 
  • Develop and implement seller service procedures, policies and standards. 
  • Investigate and solve complex seller problems. Do the incident reports and improvement plan if needed. 
  • Train, develop and manage performance of direct reports. Conduct one-on-one reports to review individual performance and offer on-going developmental coaching. Build a positive but disciplined working environment, resolve employee relation issues in a professional manner. 
  • Collaborate with other departments to define action plans to resolve seller issues and drive continuous improvements. 

Requirement

  • 3-5 years of related work experience. Online e-commerce experience is a plus
  • Excellent in communication skills both verbal and written. 
  • Excellent problem-solving skills, critical thinking and analytical skills
  • Experienced in dealing with uncertainty and ambiguity 
  • Prefer deep knowledge of management, coaching and planning
  • Strong Microsoft Office skills [Excel, Word, Power Point]
  • Creative and customer-focus mindset.
  • Be result-oriented, detail oriented, able to work under pressure. 
If you are interested in this position