Welcome To Talentnetwork

Join Our Talent Network

Talent Network là gì?

Gia nhập Talent Network của chúng tôi sẽ giúp bạn nâng cao khả năng tìm kiếm việc làm. Cho dù bạn ứng tuyển một công việc nào đó hoặc đơn giản là cập nhật thông tin của mình, chúng tôi cũng luôn mong muốn được kết nối cùng bạn.

Vì sao bạn nên gia nhập Talent Network?

  • Nhận thông báo việc làm mới phù hợp với sự quan tâm của bạn
  • Cập nhật các thông tin mới nhất về công ty
  • Chia sẻ cơ hội việc làm với gia đình, bạn bè thông qua mạng xã hội hoặc email

Hãy gia nhập Talent Network của chúng tôi ngay hôm nay!

Director/Senior Manager - Consumer Experience Management/ Category Development

Nơi Làm Việc Hồ Chí Minh
Cấp Bậc Giám đốc
Hình Thức Nhân viên chính thức
Kinh Nghiệm 7 - 10 Năm
Mức Lương Lương thỏa thuận
Ngành nghề Tiếp thị, Tiếp thị trực tuyến, Thu mua / Vật tư, Quản lý dự án, Bán lẻ / Bán sỉ, Bán hàng / Kinh doanh
Hạn Chót Nhận Hồ Sơ Không giới hạn
Chia sẻ Facebook Linkedin Twitter Google Plus Lưu việc làm này

Mô Tả Công Việc

Tiki is seeking a Senior leader for key strategic projects who will elevate experience for millions of our customers leading to better shopping experience, deeper engagement and long-term customer retention. These experiences will be well thought to improve discovery, comparison, choice, purchase, payment, receipt and returns with the ultimate objective of making shopping on Tiki simpler and building long term trust.

You will focus relentlessly on consumer needs, working with market research professionals, product managers and user experience designers to craft product features that will surprise and delight our customers. You will provide clear business requirements for our product managers software engineers to build these product/features. You will be work with category managers/leaders to utilize these features for improving business outcomes measurably.Lastly, you will be responsible for the consumer voice as you work with data, design, technical, and business leaders to set strategy for improving conversion for the category.

About You

You live and breathe consumer experience. You understand seamless experience through the shopping journey and how they together form a whole continuous end to end customer experience. You have an insatiable appetite for understanding our customers and are relentless in finding solutions that meet their needs across a variety of categories. You sweat the details and tie them back to the big picture.

You’re an accountable, hands on problem-solver with a positive attitude, letting nothing stand in the way. You know how to clarify the path forward and prioritize work. You know how to influence others. You’re a natural collaborator equally comfortable talking tech with developers, user experience with designers, numbers with finance and marketing, and strategy with executive leadership.

The successful candidate will be an ambitious self-starter with a passion for building best-in-market customer experience. You will have proven analytical capabilities, strong persuasive writing/story boarding skills, broad business experience, tenacity to develop ideas independently, and thrive in a fast-paced start-up environment.

Key responsibilities

  • Drive product development from conceptualization through launch creating actionable plans, work streams and tactics and execute on those in support of new product features.
  • Define and manage the product roadmap & strategy, setting expectations with all relevant stakeholders.
  • Establish and continuously update the vision and roadmap for shopping experience across categories and platforms
  • Collaborate with technology teams, UX, other product teams, and category partners to determine what features to move forward and in what priority order.
  • Ensure business and technical stakeholder needs are aligned by driving mindful discussions that lead to crisp decisions.
  • Supervise/Direct/Write business and functional requirements documents and ensure clear communication and coordination of requirements to business and development teams.
  • Create plans that have clear, measurable success criteria.
  • Manage the execution of initiatives from idea through launch, while setting and managing the right expectations with all relevant stakeholders.
  • Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks.
  • Partner with UX and market research to define good outcomes for qualitative testing, ensuring we are building the right experience for a diverse range of categories and users.
  • Define metrics for success and failure and analyze and create dashboards for key metrics.
  • Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility, ensuring your program stays aligned with organization objectives.

Yêu Cầu Công Việc

Basic qualifications

  • 7+ years of experience in product management.
  • Extensive cross platform experience across website and apps.
  • Exceptional storyboarding/writing skills.
  • Data-informed: Define metrics for success and failure; ability to use quantitative and qualitative data to back up assumptions and make decisions.
  • Team player: Strong, demonstrated ability to rally and bring varying functional teams together, and break through stalled decision making. High emotional intelligence.
  • Demonstrated experience in agile, lean startup product management processes.
  • Sound business & strategy judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.
  • Demonstrated team leadership and management skills. This position will lead a cross-functional team of product managers and market research professionals.

Additional information:

Category development leadership in retail category management team is responsible for improving conversion rate non price and selection centric methods. Sustained increasing conversion increases revenue and market segment share energizing the fly-wheel for the business.

Improving conversion rate at a category level requires analysis of customer alternatives and needs. Customer alternatives refers to buying experience, price value trade-offs, trial and delivery options, returns and post-sale services etc available to customers in offline channels and on online competitors. Creating business cases for alternate/enhanced customer experience requires deep knowledge of ecommerce, customer alternatives and financial modelling and in this context threads trough awareness, comparison, purchase, delivery, returns and post sales experience.

The business product manager may work on identifying and delivering a new customer proposition across the value chain or improving a specific portion. Responsibility includes creating customer backwards business cases and business requirement documents with alternatives and financial analysis.

He/She owns the conversion improvement road-map and manages prioritization of various business projects to maximize revenue or free cash flow.

OKR’s/Goals:

1. Improve conversion rate for assigned category/categories/1P (retail) from xx% to yy% leading to nn% incremental revenue.

a. Create a probabilistic model of conversion drivers for each assigned category based on market research and competitive intelligence

b. Document business case and alternative solutions for each identified consumer conversion lever. Quantify financial investment, risks and opportunities

c. Deliver BRD for chosen alternatives including financial modelling/analysis

2. Co-own project/program implementation plan with stake-holders product-tech/tech/Ops/MD/CS/BD and outside partners. Program manage delivery through appropriate review mechanisms and escalations

3. Create and maintain roadmap of conversion improvement priorities for each category.

Reprioritize as required to deliver results.

4. Measure results/improvement from delivered products based on forecast

 

Mọi Người Cũng Xem

Join TIKI Talent Network

Kết nối với chúng tôi. Vì sao?

Kết nối với TIKI

 

Cảm ơn bạn gia nhập mạng lưới nhân tài của chúng tôi,

Bằng cách tham gia mạng lưới nhân tài của chúng tôi, bạn chưa thực sự ứng tuyển vào các vị trí tuyển dụng.

Hãy ứng tuyển ngay để trở thành ứng viên sáng giá cho vị trí tuyển dụng của chúng tôi hoặc tiếp tục cập nhật hồ sơ.